Will the deep-rooted behavioral habits be really changed?
Actually, every behavioral habit begins from subconscious Imitation (Copying, Modeling) and gradually turns to self-conscious model. So we can actively and deliberately re-build our subconscious communicative behaviors by re-learning. The key is that, you’d like do this.
Does communication simply mean matter-of-fact?
During communication, what we convey is not only rational (i.e. opinion, logic, experience) but emotional (i.e. preference, sympathy or dislike, ignorance) as well. At each moment of communication, you’re sculpting your image for the others. Do you want to win their trust? Remember: aim for communication is to accomplish missions while gaining more trust.
Habit 1 Build relation and trust
Think twice before opening big mouth!
As an old saying goes, think twice before acting. This is also true for our communication. First, we have to decide which message will be on earth converted to the others; second, we have to estimate their reaction; third, we have to judge whether that reaction meets our anticipation. These 3 questions interweave with many aspects; after further consideration, you’ll find good communication deserves serious consideration.
Habit 2 Get prepared
Listening to implication is the first priority among communication skills.
For listening, the ultimate goal is to use empathy, sense the others’ emotion and respond. For example:
Manager A: After my promotion to the manager, I’m always not sure whether I can make it and whether I am competent.
Manager B: You worry about your performance in the new position.
Listen to implication. It’s not enough to focus on content while neglecting emotion. Sometimes, implication hides in the non-verbal behaviors and needs you listen with more skills.
Habit 3 Listen to understand
Praise or Critics? — Art for Providing Feedback
Could you choose the proper opportunity and give appropriate praise for the improvement or progress of your colleagues and partners? Meanwhile, for loopholes in their work, could you also timely identify problems and clarify your requests while not damaging relationship? BEST STEP model will facilitate you to master the constructive skills for feedback.
Habit 4 Provide constructive feedback
Neither Humble nor Pushy — Assertion in Communication
Faced with the aggressive people, consistent compromise can just trap you to a passive position. On the contrary, if you are somehow aggressive, this will probably dampen the others’ enthusiasm and even self-esteem. Thus, assertive principles need to be followed to show assertive attitude rather than control, focus on fact and exhibit respect.
Habit 5 Conmmunicate assertively
How can people with different behavioral styles communicate with each other?
As the saying goes, like attracts like. Human behavioral style is a “kind”. Respecting and accepting the others’ behavioral style in real action is the key for effective communication with people of various behavioral styles.
Habit 6 Follow the other's style
Program Features:
Establish Trust-based Communication Mindset
- Put right the mindset for communication and start communication with building trust instead of playing tricks.
Sufficient Scenarios for Exercise
- With rich multi-dimensional scenario, participants will exercise how to communicate with superior, subordinate, peer, internal and external. The scenarios can be customized.
Extracted Communication Skills
- Participants just need to remember six communication habits, and then, they can deal with various communication situation in workplace effectively.
How you will benefit
- Improve observing, listening and feedback skills to create harmonious and efficient work environment
- Recognize the importance of emotion in communication
- Tell and adjust to different communication styles
- Resolve and avoid cross-functional conflicts
- Win your superior, subordinate and peer’s trust
What you will cover
Habit 1 Build relation and trust
- Establish the right intention of communication
- How to win trust
Habit 2 Get prepared
- Think first
- How to communicate with clarity
Habit 3 Listen to understand
- Why do we need to listen
- What do we get from listening
- How to listen actively
Habit 4 Provide constructive feedback
- Purpose and significance of feedback
- Principle for giving positive feedback
- Principle for giving corrective feedback
- Feedback steps
Habit 5 Communicate assertively
- Distinguish unassertive, passive aggressive, aggressive and assertive behaviors
- Understand assertiveness
- How to communicate assertively
Habit 6 Follow the other’s style
- Identify 4 behavioral styles
- How to communicate to different styles with strategy
"People learn how to establish trust and contact with various people. This program doesn’t only fit corporate internal communication but interpersonal interaction in life as well."
"We are trained to use proper communication method to achieve better effects. Using tools for evaluating and analyzing characters with communication scenarios in work, we learn how to communicate correspondingly with different people."