|
Who should attend：
|
Managers of all levels who are responsible for the process design, assessment, operation, examination and improvement
|
|
Duration：
|
2
Days
|
Level：
|
Middle Manager
|
Fee：
|
5280
|
|
Outline:
|
In daily work, do you come across the following situation? Principals cannot be found for some tasks so that work process lags; in the same department, some are always busy, others wholly free, therefore resource cannot be fully exploited; manufactured products cannot match with …
|
Shining Customer Service
－Provide service to win customers and personal success
|
Who should attend：
|
Customer Service Representative, Customer engineer, Customer service line manager, Sales, Internal service staff
|
|
Duration：
|
2
Days
|
Level：
|
Supervisor
|
Fee：
|
4280
|
|
Outline:
|
More and more companies view customer service as the embodiment of customer values or even competitive edge. By intangible and continuous quality service and with reasonable cost, companies make customers feel that it’s worth it or even above the price in value and it is dif…
|
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