In daily work, do you come across the following situation? Principals cannot be found for some tasks so that work process lags; in the same department, some are always busy, others wholly free, therefore resource cannot be fully exploited; manufactured products cannot match with design; specifications of delivered products deviate from customers’ demand; in spite of bundles of regulations and rules, problems cannot be effectively resolved… Once you involve, problems are resolved, but when you quit, they re-emerge… What’s the root for these problems? Communication, cross-departmental coordination, planning or performance management? It probably results from process.
Process and management over process aim to ensure work smoothly goes forward without any error. A set of effective process can ensure each attends to their own duties, by accurately and quickly providing service with high quality, so to satisfy customers. Faced errors, departmental supervisors can find problems simply by following process to track and analyze.
This program helps to solve a series of significant problems related with process, such as: how to assist departmental management by using process, how to establish rigorous system on process, how to realize performance objective via process. Practical simulation is taken throughout the training, which introduces process’ 5 stages including: design, evaluation, running, examination and improvement and guides you to master related tools and models. After establishing and running rigorous system on process, you will own fantastic quality and efficiency while fully utilizing process.
Program features:
- All-round simulation;
- Conduct contrast explanation with other management practices such as functional and planning management;
- Focusing both on establishing awareness and grasping methods & tools;
- The course content is comprehensive and systematic, including all the content of process management;
- Suitable not only to manufacture industry, but also to service industry.
How you will benefit
- Clarify the purpose of process management: Customer focus
- Understand corporate process system
- Comprehend the whole process of process management
- Grasp process management tools and thinking
- Learn how to manage process to enhance customer satisfaction
- Link process to performance, and learn how to improve performance by implementing process
What you will cover
Prelude
- The first simulation: Process design
- Process-oriented management
- Process manage and function management
- Process manage and plan management
- Corporate process system
Melody 1 Process design
- Process design model
- Software design: People, technology, organization
- Hardware design: Task, product/service, delay, quality, performance
- Industry variety: Manufacturing vs. Service
- Draw flow chart
Melody 2 Process risk evaluation
- The principle of prevention
- The object of process evaluation
- Process evaluation methods and tools
Melody 3 Process implementation
- Resource allocation
- Customer needs identification
- Process implementation
- Process control
- The second simulation: Process execution
Melody 4 Process measurement
- The process performance
- Qualitative measurement
- Quantitative measurement
- Performance indicators
Melody 5 Process improvement
- Process improvement principles
- Process improvement conditions
- Process improvement process
- Process improvement tools and methods
- Process improvement tips
Finale
- The third simulation: Process improvement
- Simulation review: Quality, effect, efficiency
- The process for managing process
* Sequenced by surname alphabetical order.
“The training is practical. It teaches us how to fish instead of giving us the fish.”
“Through practical work and vivid cases, it explains the methods and importance of process management in simple terms.”
“In the training, I have learned how to make good process, eliminate repeated tasks and add valuable activities. I’ve got a great progress in process design through this class.