Chen Ya a newly promoted Training Manager gets a request from Sales department which applies for training on telesales skills for newly recruited sales people. Chen Ya had experience on telesales and plans to offer training herself. After studying current textbooks in the company, she provides training, which nearly turns to a farce. Lack of experience, Chen Ya is too nervous to write anything on whiteboard; the designed game is partly carried out; trainees begin chattering in private, making quips and jokes and even ask this poor consultant whether she had telesales experience. Afterwards, Sales Manager also blames Chen Ya for not inviting outside consultant, which embarrasses Chen Ya quite much.
It is believed that a new trainer is familiar with the above mentioned situations. To walk onto the stage from the auditorium is the first leap for a trainer. The success of this leap will not only exert a direct influence on the smooth transition to an internal trainer but also lay a solid foundation for the further development of this career.
In order to provide a set of systematic and practical training techniques and methods for new trainers so that they will confidently achieve the first leap towards a professional trainers, AMA(China) integrates the globally advanced training conceptions with the ten-year-plus training experience of the senior internal trainers and delicately designs the course of “Training the Trainer”. This course covers the theories and applications of course design as well as the lift of professional qualities and skills of a trainer. A trainer, after being trained in this course, will be truly sure about what he or she should do and how to do.
Training the Trainer mainly includes the following components:
- Success factors for a professional trainer: When the trainers go back to the auditorium and discover with the trainees about the features of their beloved trainers, they will review their roles and present situations from the perspective of the trainees. Once they get to know the standards of success and realize their own gap, they will have strong motivations to learn and unremittingly perfect themselves.
- Adult learning theories and application: This is the foundation of exploring and implementing the training course. All the methods that employed in the training course are based on the three learning preferences: auditory (learning by hearing), visual (learning by seeing), kinesthetic (learning by doing). How to combine various training tools flexibly to attain the best training effect relies on the deep understanding of adult learning process and learning methods. Accelerated learning theories are effective training design methods which are created in accordance with the features of adult learning. It is shortened as “The Eight Steps”. “The Eight Steps” integrates the whole learning process through the flexible combination of eight basic design factors. Through the learning of “The Eight Steps”， the trainees can understand the design ideas of the training course and judge if ideas are proper or not. In addition, they can make some alterations according to the specific features of the trainees.
- Trainer’s credibility: How come that some trainers can attract the heart of trainees during the first twenty minutes of the course while some trainers fail to control the whole class as time goes by? The cultivation of credibility is an indispensable part for a trainer. The set up and lift of one’s credibility is based on the analysis of the source of credibility. Only by creating target-oriented learning strategies from different aspects through both verbal and non-verbal communication can a trainer be able to grasp the attention of the trainees firmly. As a result, the trainees can enjoy the happiness that brought about by the knowledge and skills they have learnt. What’s more, they will admire the excellent instruction of the trainer thus further intensifying their recognition of training content.
- Implement of training course: This part of the course combs the whole procedure and the possible problems that may appear from the preparation of the course to the end of the implementation. It offers effective strategies to various problems including the choosing of suitable teaching tools, the designing of creative pictures and activities, and the overcoming of the nerve both before and during the training as well as the coping with some hard-to-deal-with trainees. The trainees can pick up the tools they need anytime when facing up with a problem as if they have possessed a useful toolbox.
How you will benefit
- Develop basic belief, qualities and skills for a trainer
- Know adult learning theories and find training needs
- How to prepare training material and utilize aids
- Handle challenges in the training and win trust
What you will cover
Success factors for a professional trainer
Adult learning theories and application
- Three adult learning styles and strategies
- Adult learning features
- Adult learning process
- Accelerated learning approach
- Design content of course
- Arrange diversification ways of teaching
Trainer’s credibility
- Source of credibility
- Establish trainer’s credibility
- 3 factors of establishing trainer’s credibility
- Application of three factors
Preparation
- Know the Status quo and requirement of students
- Affirm the objective and content
- Prepare teaching material
- Preparation and drilling of trainer
- Disposal and arrangement of training spot
- Prepare one day before training
- Prepare before training and ease strained emotion
Training delivery and teaching skills
- Lively opening
- Maintain the groove of trainer and trainees
- How to handle question
- Handle difficult trainees
- Powerful ending
“This course introduces the due qualities of a trainer and the training methods in a systematic way which is really practical and effective.”
“This is a rather instructive course for one who aims to be a professional trainer as a rudimental course. Even an experienced trainer can also gain a lot from the course.”
“Trainees can improve deliver skills and accumulate know-how. Besides, trainees can also get pertinent remarks. ”