Managers are often nonplussed over resolution and decision: Faced with mountains of managerial problems, you don’t know where to start from; during each discussion, people stick to their own minds, have no unified thought and cannot reach consensus; you decide by simple intuition and cannot ensure the effect… Lack of a set of scientific solid methods and tools against problems, managers have to repeatedly come up with ideas in a hurry, follow old paths, act without preventive methods, and rush around to meet urgent needs…
To guide managers walk out of puzzles and find the best solution, "6 Golden Keys for Problem Solving" program has been designed. These 6 golden keys are neither the tedious data analysis nor the complex tools for logic thinking; they instead systematically analyze steps for solving problems from managers’ position while providing a series of innovative methods which are easy to learn and practice.
The 1st key: Problem identification—— passing through the mist of difficulty
The first step of problem solving is to identify the problem to be solved. Managers in different roles and at different levels have different perspective and focus. Identifying the real problem ensures solving it.
The 2nd key: Problem analysis —— probing beneath the bottom of the glacier
How did the problem occur? Are there any problems behind it? Sometimes, it costs a lot to solve surface problems, which, however, only treats symptoms; and it only costs a little to solve the real problems behind, which, however, treats the root cause. The key is to sort out the cause and effect and find out the problems behind.
The 3rd key: Solution creation —— looking for all possibilities
People are often blocked with thinking paradigms when they try to find out solutions to solve the problems. As a result, they either hesitate to proceed or try to resort to what they are used to. Solving problems often requires new methods, which then requires breaking the thinking paradigm. People all have creativity but most of them do not know how to use it. This program will teach participants different ways of thinking that are easy and fun.
The 4th key: Solution planning —— challenging the limit of preciseness
Once we have a reasonable solution, we need to develop an implementation plan, where we break down tasks, make schedules and allocate resources. Here we might need to break the tasks to per person per day basis to calculate the cost. With careful consideration of every detail can we have all the data needed for making a decision.
The 5th key: Solution determination —— making rational judgment
How to compare different options and make a decision? Here we have systematic evaluation methods for assessing the advantage and disadvantage of each option so that the risks in each option are shown and sound judgments could be made based on ROI.
it is required to judge possible risks in each solution so as to get the highest benefit with the lowest risk.
The 6th key: Solution implementation —— winning team commitment
Effective implementation of a solution relies on the power of the team. Managers need to get team consensus before implementation by carefully listening to team members for their ideas with respect and consideration.
How you will benefit
- Identify problems and root causes through complexity
- Use data and tools to analyze and determine levels of problems and causes
- Stimulate creativity to generate break-through solutions
- Improve decision-making thinking and process, and prevent potential problems from happening
What you will cover
Problem solving thinking and its value
- Business problem solving model
- Problem solving science and art
- Shared roles and responsibilities among different levels of managers in problem solving
Key1 Problem identification
- Identify the true problems
- How to describe problems
- How to prioritize problems
Key2 Problem analysis
- Analyze the causes under the symptom
- Apply tools to analyze problems systematically
- How to manage the problem iceberg
Key3 Solution creation
- 3 approaches to develop improvement solutions
- Use creativity to develop innovative solutions
- Use thinking to integrate solutions
Key4 Solution planning
- Steps to plan a solution
- Apply tools to aid planning
- Control points and resources planning
Key5 Solution selection
- Clarify the objective
- Set evaluative criteria and select a solution
- Estimate the risks
Key6 Solution execution
- Locate potential problems in execution
- Prepare preventive measures and contingency plans
- Improve leadership to lead team execution
“The program is interactive, interesting and practical. In case analysis, different industry natures are considered and discussed.”
“The program sorts out the process of problem analysis, identification and resolution. It helps me handle and resolve problems effectively.”
“I have learned something new. It’s helpful to my work.”