Different from salesmen and managers, the competence development of administrative personnel has long been neglected and lacks professional and systematic training method.But with an increasingly competitive market, companies require administrative personnel more competent.Companies need administrative personnel that are more flexible, professional and owning more comprehensive knowledge structure.
Therefore, it is of urgency for administrative personnel to reconsider their own roles. The program will be conducted from 5 keys of administration job: “time management”, “task management”, “articles management”, “venue management” and “relationship management” with an aim to develop the administrative personnel into a group of dedicated and reassuring 5-star administrative experts by helping them master the above core skills, recognize position, and establish correct attitude and awareness.
How you will benefit
- Understand the value brought about by the administrative position to enterprise and individual and develop correct attitude
- Understand the basic idea of quality service and establish service awareness
- Learn the planning of administrative work and task-handling skills
- Master the communication & coordination skill to properly handle internal and external tasks and relationship and enhance the professional level and personal credibility
- Enhance the professional quality and efficiency of administrative position and satisfaction level of internal customers
What you will cover
How to build 5-star administration
- The value of administrative position in enterprises
- The roles and responsibilities of administrative personnel
- The professional quality required by administrative personnel
- 5-star administration based on self-management: time management, task management, articles management, venue management and relationship management
Self management
- 5-star administration is derived from correct attitude
- Professional administrative image
- Seek self positioning and career development
Time management
- Set priority
- Effective time management tools
- How to deal with time killer
- Evaluate time management situation and figure out the problems
Task management
- Management of business routine
- Management of project service
- Management of emergency
Articles management
- Management of fixed assets
- Management of office stationery
- File management
Venue management
- Site selection and relocation of office
- Management of office area: fire-fighting, security, greening and cleaning
Relationship management
- The purpose and content of communication
- Common issues analysis and essentials of cross-functional communication
- The skills of cross-functional communication
Summary
- Sharing
- Action Plan
"The consultant hosts a vivid and interesting class, which helps me wipe out many puzzles in actual administrative duties."
"Key points of 5-star Administration are effectively emphasized, which pave a clear direction for administration."
"Clear order plus logic does great favor for administration."