As a professional secretary or assistant, your work has covered many management skills and responsibility, including planning, prioritizing, communication and coordination.Tell us your current challenge, and the most urgent issues will be solved via discussion with participants and trainers. Via the program, you will gain the management skills and competence such as communication, coordination, overall management of administrative issues, file management and time management, attaining a higher goal in your career.
How you will benefit
- Establish clear concept of career development
- Establish the professional image for success
- Comprehensively enhance skills and capability in management
- Help and ensure the sound order and efficiency of boss’s work and team operation － planning, setting priority and implementing
- Control your time and workload through effective time management skill
- Deal with multi-tasks and responsibilities at ease
- Master communication skill and enhance your credibility within department and organization
- Understand different styles of communication and strengthen the influence in cross-functional cooperation
What you will cover
Embrace the future- the career development trip of secretary/assistant
- The tasks and roles of professional secretary/assistant in enterprises
- How to become an ideal secretary/assistant in the mind of boss?
- The career development vision of secretary/assistant
- Career development plan of secretary/assistant
Good first impression-building professional image
- The Four-One Project of professional image
- The reception etiquette for secretary/assistant
- Phone etiquette and skills
- Professional appearance and manner
- TOP principle for professional dressing
Partnering with Your Boss
- Who is your customer
- How to improve customer’s satisfaction
- Understand your boss
- Motivation, working style, habit, behavior
- Serve and partner with your boss
- Arrange the schedule and appointment for the boss
- Meeting/activity preparation and service
- Travel arrangement for boss/department
Expert in information processing-file management
- The work content of file management
- 5S desk management
- The basic principles for file management
- Office file management system and methods
- File management system
Time management for efficiency improvement
- Analyze self-time management and figure out the problem
- Set SMART goal
- Set priority
- The Pareto principle of time planning
- The golden rule for scheduling
- Effective time management tools
Team cooperation and communication for success
- The purpose and content of communication
- The skills of cross-functional communication
- The skill of communication: listening, expression and enquiring
- How to cooperate closely with personnel of different styles
"The program is very practical and wipes out many defects in real work. I also have anticipation and direction for work."
"Very practical. Much is even helpful and inspiring for life."
"Most in the program satisfies daily work and provides effective solutions for problems."