Mr. Yang once worked in management and individual development training in tel-communication and mobile Internet industry for nearly 20 years, and has rich practical working experience and background knowledge.  

Before joining AMA (China), he has served in Alcatel-Lucent for 14 years. During his tenure, he held the post of DGM in branch company, headquarter project leader, business operation director, etc. Meanwhile, as a specialist in service marketing management, he gave service marketing management and excellent service training to line manager, service staff as many as 400 people, comprehensively improved company’s service management level as well as whole staff’s service awareness.   With years of management practice, he has profound understanding of leadership, team management, professional capability, service and project management, and accumulated plenty of cross-department experience.

Mr. Yang has also worked in rapidly developing mobile Internet industry as senior manager, built customer-oriented service process, which makes him has profound insight and exclusive understanding in new economy mode. 

Mr. Yang’s course is clearly-structured, logical and practical. He delivered course with plenty of cases and exercise, as well as adequate interaction. His humorous delivery manner makes trainees learn knowledge and improve capability in joyful atmosphere, and is well received by enterprises and trainees.

Mr. Yang has MBA degree of Hong Kong University.